Everything you need to know before getting started.
We use a secure remote desktop tool called RustDesk. You download a small client app, share your ID with us, and we connect directly to your screen. You can watch everything we do in real time and disconnect at any moment. No account required — it works like a one-time session.
Yes. The connection is encrypted end-to-end, and you're in control the entire time — you can see the screen and disconnect instantly if you ever feel uncomfortable. We never store your credentials, access files we don't need, or retain access after the session ends.
We'll tell you honestly. If the problem requires a physical repair or hands-on work, we won't charge you for time spent diagnosing it remotely. We also offer in-home service in the greater Denver Metro area if an on-site visit makes more sense.
It depends on the issue. Simple problems like removing a virus or fixing a slow startup can take 30–45 minutes. More complex setups or configurations may take longer. We'll give you an honest estimate once we understand what's going on.
A Single Session is a one-time fix at $69 — great if you have one specific problem. A Session Pack is a bundle of 3 sessions at $49 each ($147 upfront), which saves you 29% and is ideal if you expect to need help more than once. Sessions never expire, so you can use them whenever you need.
No. Your sessions never expire. Buy a pack whenever it's convenient and use them at your own pace — no pressure, no deadlines.
The Yearly Plan is $29/month billed annually ($348/year). It includes 2 remote sessions per month, priority scheduling, proactive health checkups, and additional sessions at a discounted rate. It's the best value if you want ongoing peace of mind.
Emergency Service is $99 and available 24/7 — nights, weekends, and holidays. If something critical breaks outside normal business hours, we're available. No appointment needed.
If we're unable to resolve your issue, we'll work with you to make it right. We don't want you paying for something that didn't help. Reach out directly and we'll figure it out together.
Just a working internet connection and the ability to download a small file. We'll walk you through the RustDesk install step by step — it only takes a couple of minutes. You don't need to be tech-savvy at all.
We support Windows and Mac. Linux support is available on a case-by-case basis — reach out and we'll let you know if we can help.
Yes — we offer in-home service in the greater Denver Metro area. If your issue requires hands-on work or you'd simply prefer someone to come to you, we can arrange that. Select "Tech to My Location" in the wizard or reach out directly.
Yes. We work with small businesses of all sizes — from solo operators to teams of 20+. We handle workstation setup, Microsoft 365, cybersecurity, employee onboarding, AI adoption, and ongoing IT management. No full-time IT hire needed.
Absolutely. Many of our business clients use us as their dedicated IT team. We provide proactive monitoring, same-day response, and strategic guidance — at a fraction of the cost of an in-house hire. Reach out and we'll put together a plan that fits your team and budget.
Yes. We handle Microsoft 365 licensing, setup, email configuration, Teams, SharePoint, and day-to-day issues for your whole team. Whether you're setting up from scratch or need ongoing support, we've got it covered.